FAQs – NETRO

Frequently Asked Questions

Clarity looks Good

NETRO is a premium high-end streetwear brand. We focus on clean design, everyday wear, and pieces that feel good to wear—not just to look at. No garment exists until someone is ready to wear it. This is our commitment to a zero-waste future. We don't overproduce. We're still growing, and that's intentional.

Streetwear is all about the fit. Most of our garments feature a 'Structural Oversize' fit—designed to look roomy but still hold their shape. Each product page includes detailed sizing information. Check our size guide page for full measurements. If you prefer a more traditional true-to-size fit, we recommend sizing down. Still unsure? Message us before ordering.

We process all orders within 1–3 business days. Once shipped:

Domestic Standard (3–7 business days): $7.99 or FREE on orders over $150.
Domestic Express (2–3 business days): Available at checkout.
International (7–21 business days): Calculated at checkout based on destination.

All prices are in USD.

Products are marked in the description as to whether they're eligible for return. If there's an issue with your order, reach out to us first. Returns or exchanges may be accepted depending on the situation and item condition. We handle these case-by-case to keep things fair.

For the fastest service:

Email: bnkco.fx@gmail.com (Mon–Fri, 9am–5pm EST, response within 24 hours)
Contact Form: Use the form on our contact page for categorized inquiries.

We choose materials that balance comfort, durability, and everyday use.
Our goal is simple: the product should feel good when you wear it—not cheap or disposable.

We do our best to show products as accurately as possible.
Small differences in color or detail can happen due to lighting, screen settings, or production batches. This is normal and doesn't affect overall quality.

Essentials may restock. New Drops and NetroX are limited releases—once they're gone, they don't return usually.

Streetwear is all about the fit. Most of our garments feature a 'Structural to fit or oversized —designed to look best but still hold their shape.
Each product page includes detailed sizing information.
Check our size guide page for full measurements. If you prefer a more traditional true-to-size fit,
we recommend sizing down. Still unsure? Message us before ordering.

We accept all major credit cards (Visa, Mastercard, Amex), along with Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.
All payments are processed securely🔒 through verified platform processors.

Absolutely. Our storefront is powered by a secure encrypted server.
We never store your credit card details, and we use industry-standard encryption to ensure your data stays private.

Common reasons include insufficient funds, incorrect billing address or CVV code, or your bank's fraud prevention block (common for larger first-time online orders).
Please contact your bank first to authorize the transaction, then try again. If issues persist, try a different payment method.

Because we aim to get your items to you as quickly as possible, orders can be updated or canceled within 2 hours of purchase. After that, they move straight into processing.
📌Please double-check your details—including name, contact, shipping address, and size—before checking out. Need help? Contact us before checkout.

You will receive an order confirmation immediately after placing your order on your provided email.
If you don't see it, check your spam or promotions folder. Still can't find it?
Contact us with your full name and order date, and we'll resend it manually.

We currently ship to selected regions. Available shipping locations and delivery estimates are shown during checkout.

We process all orders within 24-48 business Hours .

(Delivery time depends on your location, shipping carrier and shipping method.)

Once shipped:

Domestic Standard (3–7 business days): $7.99 or FREE on orders over $150.
Express (2–3 business days): Available at checkout.
International (7–21 business days): Calculated at checkout based on destination. (Please note that international orders may be subject to import duties and
taxes once the shipment reaches your country. These charges are the
responsibility of the customer.)

All prices are updated in the checkout and are in USD$.

Yes, we ship to selected regions. (Please note that international orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer.)

Once your order ships, you'll receive a tracking link via email.
You can also track your order by logging into your NETRO CUSTOMER account.

Carriers sometimes experience scanning delays, especially during transit between facilities or internationally.
Please allow 24–48 hours for updates. If it remains static for over 5 business days, contact us with your order number and relevant details , and we'll investigate with and sort out as soon as possible .

If something arrives damaged or incorrect, contact us with your order number and clear photos.
We'll review the issue and sort it out as soon as possible.

Products are marked in the description as to whether they're eligible for return or not .
If there's an issue with your order, reach out to us first.
Returns or exchanges may be accepted depending on the situation and item condition. We handle these case-by-case to keep things fair.

To preserve fabric and print quality, wash your items inside out in cold water and hang them to dry.
Avoid tumble drying—high heat can damage heavyweight cotton and prints. Do not bleach.

We try to provide the fastest service to our beloved customers.

Email: bnkco.fx@gmail.com (Mon–Fri, 9am–5pm EST, response within 4 hours).
Contact Form: Use the form on our contact page for categorized inquiries.

If your question isn't answered here,please reach out.
We don't use chatbots. You can reach our team at bnkco.fx@gmail.com. We're available Monday through Friday and usually respond within 4 Business hours.

does your query addressed? if not then contact US