RETURN & REFUND POLICY

01. OUR QUALITY COMMITMENT

Every NETRO piece is made-to-order. Nothing exists until you place the order. This process ensures exclusive quality, but it also means we can’t put items back on a shelf.

All sales are final unless there is a verified manufacturing issue.

That said, we stand behind our work. If a product arrives with a genuine manufacturing defect, we will review the case and make it right.

02. WHAT QUALIFIES FOR RETURN OR REFUND

We will review return or refund requests case-by-case and may approve them only in the following situations:

Manufacturing defects: Major printing errors, misprints, design misalignment, or severe color defects
Structural damage: Item arrives torn, unstitched, or otherwise unwearable
Wrong item sent: You received a different size, color, or product than ordered

03. HOW TO REQUEST A RETURN OR REFUND

If you believe your order qualifies for a return or refund, please contact us within 30 days of delivery with:

Order number
Photos or video showing the defect or issue
A detailed description of the problem

Send your request to Bnkco.fx@gmail.com with the subject line: "Return/Refund Request."

04. WHAT HAPPENS NEXT

Once we receive your request, we will:

Review your case within 5-7 business days
Approve or deny your request and notify you via email
Provide return instructions if approved (prepaid shipping label included)
Process your refund within 10 business days of receiving the returned item

05. SHIPPING COSTS

If your return is approved due to a manufacturing defect or our error, we cover return shipping. If you're returning an item for any other reason (and we approve it), you may be responsible for return shipping costs.

06. REFUND METHOD

Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.